Hi there, @satfreaktom264.
For help with banned accounts, please see the following article. Thanks!
yesterday i received an email from @ea:
Hi!
we recently notified you of a sanction on your EA account.
After a further review, this sanction was removed.
What that means
The previous sanction on your EA account has been lifted.
Many Thanks!
EA Terms of Useno explanation, no apology
what is with all the content/rewards that i missed in this 3 weeks? solo battle rewards, daily rewards, ul tokens, mut heroes badges,...what do you guys from @ea think about making amends for people who were wrongly banned?
Youre very lucky. I was banned from mut on March 5th and havent heard from the ToS at all. I did get 3 emails the day I was banned and it was just a bunch of gibberish about cheating which I never did,
I read through EA terms of service and saw a provision for conflict resolution using arbitration. I followed the directions, sent a letter of dispute to the address listed in the ToS (certified mail) informing them of my desire to settle this dispute through arbitration. Havent heard anything back from the legal department at all. Called the Arbitration Association listed in the TOS and was informed if I wanted to file for arbitration it would be a 200$ filing fee. Pretty sure my letter got discarded in a trash can somewhere and they are just running out the clock and my patience and prefer not to deal with my issue.
Great customer service EA !
