Forum Discussion

Neo_Novalis's avatar
Neo_Novalis
Hero+
4 years ago
Solved

[MUT] I've never received packs bought from the store. How do I get them?

If you bought a pack from the store but never got it, please see the accepted solution below (please note: this post is accepted as solution for visibility reasons only!). You will find some approaches which will hopefully help you receiving your packs. good luck!

  • Neo_Novalis's avatar
    Neo_Novalis
    4 years ago

    please note: this post is accepted as solution for visibility reasons only!

    first guess: did you have a look at your item binder? sometimes rewards and content go directly there without notice (sorting by 'newest' might be helpful).

    second guess: did you try to complete a Solo Challenge afterwards? sometimes completing one more game triggers missing rewards and content.

    if both approaches do not work, you might have to contact EA Help (see contact details below). they should be able to solve this issue for you since they can track your account.

    hope that helps. good luck!

    EA Help 

    website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true

    twitter: https://twitter.com/EAHelp

    facebook: www.facebook.com/eahelphub

7 Replies

  • sldebraban96's avatar
    sldebraban96
    4 years ago

    Purchased multiple packs. It took points but was not able to open packs and packs are not in invetory nor are new players. Does someone have an answer fof this?

  • xterminator9997's avatar
    xterminator9997
    4 years ago

    Bought a pack never received the pack and contacted you over five different times and never heard nothing back 

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    4 years ago

    please note: this post is accepted as solution for visibility reasons only!

    first guess: did you have a look at your item binder? sometimes rewards and content go directly there without notice (sorting by 'newest' might be helpful).

    second guess: did you try to complete a Solo Challenge afterwards? sometimes completing one more game triggers missing rewards and content.

    if both approaches do not work, you might have to contact EA Help (see contact details below). they should be able to solve this issue for you since they can track your account.

    hope that helps. good luck!

    EA Help 

    website: https://help.ea.com/en/contact-us/?product=madden-nfl-21&community=true

    twitter: https://twitter.com/EAHelp

    facebook: www.facebook.com/eahelphub

  • kolden55555's avatar
    kolden55555
    4 years ago

    Product: Madden NFL 22
    Platform:PlayStation 5
    Which console generation do you have? Sony PlayStation 5
    What is your gamertag/PSN ID? BAGGITUP448
    Date/time issue occurred last week
    What type of issue do you have? Gameplay
    Which mode has this happened in? Ultimate Team
    Which part of the mode? MUT Squads
    Summarize your bug so basically last week i bought 500 points for the pack u get at level 15. i went to buy it and it took my points and never gave me the 2 packs and since then when i try and buy any pack with points/coins it says 'unable to complete transaction due to prevoius purchase still pending please retry' i have tried everything please help. i have called ea help at least 20 times and nothing is fixed please help
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? i dont know
    What happens when the bug occurs? You cant buy any packs
    What do you expect to see? i expect me to have the ability to buy packs
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card?
    Enter RAM memory size in GB

    ‌

    so basically last week i bought 500 points for the pack u get at level 15. i went to buy it and it took my points and never gave me the 2 packs and since then when i try and buy any pack with points/coins it says 'unable to complete transaction due to prevoius purchase still pending please retry' i have tried everything please help. i have called ea help at least 20 times and nothing is fixed please help

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    4 years ago
    @kolden55555 ☹️ I've moved your post to another thread. in the "accepted solution" above I've described the common approach how to tackle this issue. Unfortunately, since you already contacted EA Help, you already did what you should do. I will therefore escalate your case and inform the community managers about your issue. I hope they will be able to help you soon. good luck!
  • Adande31's avatar
    Adande31
    4 years ago

    So my points are gone and it says I have 11 remaining packs but I haven’t received the packs I purchased… what should I do now? 

  • Neo_Novalis's avatar
    Neo_Novalis
    Hero+
    4 years ago
    @Adande31 I've merged your post to another thread about this issue. Please see the "accepted solution" above how to proceed.

    Hope that helps. good luck!

Recent Discussions