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cwatts5's avatar
cwatts5
6 years ago

MUT loading screen crashes

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One X
What is your gamertag/PSN ID? CC allstar
Date/time issue occurred July 31st, 2019 around 7:15pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug The game crashes in the loading screen whenever I select to play in any game mode in MUT.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Select the solo or any other game to play and the game crashes in the loading screen.
What happens when the bug occurs? game crashes in loading screen
What do you expect to see? the solo or game i intended to play
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
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Whenever I choose a solo or any other game in MUT, the game freezes and crashes while loading into the game. I have deleted any trace of data and game off the console and reinstalled, but it keeps happening. I loaded MUT up on a second account and everything worked fine for that account. It is very frustrating that I cant play MUT whenever I have spent money and alot of time already into the mode.

5 Replies

  • XxDemonLionxX's avatar
    XxDemonLionxX
    6 years ago

    I’m on Xbox and I cannot access ultimate team on madden 20 at all. The second I press ultimate team it takes me back to the main menu and says error our servers cannot process your request. This also started happening after my game crashed like 30 minutes after launched and after it crashed I haven’t been able to access ultimate team. I also can’t even use the companion app with this account but when I use a second account on the same Xbox and same WiFi I can play ultimate team perfectly and use the companion app with no problems.

  • tblaksley's avatar
    tblaksley
    Rising Novice
    6 years ago

    Same. And, sometimes when i play, my level 82 team gets waxed by a level 68 team on Rookie mode. How the hell does that happen? These challenges are virtually impossible.

    I spent $100 on the top version and cant even play the game. I want my damn money back. Or if they fix it, we better get some compensation. This is ridic

  • timeworngoose's avatar
    timeworngoose
    6 years ago

    @EA_Barry 

    Can you please tell us what the problem is because i really don't know why my game is doing this when it just came out.

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