Community ManagerHey, MUT players.
If you're leveling your MUT level up and not receiving rewards after power cycling your console and 24 hours has passed please let us know the following details below so we can forward your details to the team for investigation.
Thank you for the help flagging this down!
@EA_BlueberryGamertag: TT _SnipingIeEz
Console: PS5
Haven’t received rewards from levels 14 - 25
Haven’t got rewards since like August 22nd 2021
haven’t received rewards for stuff with Kam Chancellor, superstar challenges, and daily rewards.
Community ManagerHey, MUT Community.
This was sent over to the team and we were able to verify all account examples sent their way received all of the rewards. It's possible the notification for XP and coins might not be showing up, I know that was an issue last year where the post-game notification didn't display however the team verified rewards were still being hit on the account on the back-end. It was a visual only issue. Even all packs were claimed. When you're grinding you can earn a variety of packs in a short period of time and we see this for all of our Ultimate Team games where players will open one of their reward packs when they're mixed in with others all in a short period so it gets lost in the mix of pack ripping.
This is good news but I can see how it can be confusing. What I recommend doing if you can is to keep a close eye on your coin and XP to see if you notice an increase after your games to see if you witness it climb up significantly because of a MUT Level increase.
Update I just got all the packs I was missing
Community Manager
