MUT Rewards / Account Not Syncing
Hello EA Barry, While I assume that I'll likely receive the same radio silence or canned response as my last 6 attempts at finding resolve, as the popular expression goes, "The 7th times a charm!" ...
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EA_Barry
Community Manager
Community ManagerHere is the info I have for you: It appears you recently signed up for MUT Rewards on 03/22 and did not get the reward on 03/24. This is most likely because you did not open enough packs to get that reward. The reason you are not seeing packs opened on the website has not been determined.
Thanks for the research and reply.
As this appears to be an open and on-going support issue can you please tell me how many packs I have opened? To that end, what recourse or actions can I take to be involved in MUT promotions or the similar that require screenshots of my status et al if I am unable to obtain such due to technical issues by EA.
Are the issues with my MUT account not updating and my profile not being view on the Web App related?
Thank's for your help. Two months is a rather ridiculously long time to be ignored.
- EA_Barry
Your reward level should be unaffected as this appears to be a display issue on our website.
