Forum Discussion

Aid1008's avatar
Aid1008
7 years ago
Solved

Mut rewards missing

Since getting madden 20 my mut rewards have not updated to show that I have opened any packs.I also have not recieved my mut rewards/loyalty packs for playing madden 16,17,and 18.I have double checked to make sure the account is connected to the right mut rewards account.I have opened at least 100 packs this year and it is still showing I have opened 0 packs.Does anyone have a solution to get my 3 rewards packs and to fix my mut rewards so that it updates my packs opened.

  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    This is now fixed and the MUT Rewards pack counter should now display the correct amount of packs you've opened.

    Thank you for your patience while the team worked to address this, good luck on the field!

24 Replies

Show More
  • Kingcanubuz's avatar
    Kingcanubuz
    6 years ago

    Product: Madden NFL 20
    Platform:Sony Playstation 4
    Which console generation do you have? PlayStation 4
    What is your gamertag/PSN ID? Chasemur
    Date/time issue occurred Sept 30
    What type of issue do you have? Gameplay
    Which mode has this happened in? Ultimate Team
    Which part of the mode? Solo Challenges
    Summarize your bug Did not receive mut reward for level 35
    How often does the bug occur? Rarely (0% - 9%)
    Steps: How can we find the bug ourselves? ?
    What happens when the bug occurs? You don’t get reward
    What do you expect to see? Simply want my reward
    PS4 Crash Reporting: Please copy the text you put in the crash report here.
    What is the AMD or Nvidia Model Number of your graphics card?
    Enter RAM memory size in GB

    ‌

    Did not receive mut reward level 35 have received all others

  • MickeyBoy715's avatar
    MickeyBoy715
    5 years ago
    @csuperman7 it's still not fixed in mut 21! I've been opening packs daily past 2months and I'm at zero opened, so did they ever fix this? we and others have same issue and we are 2 years apart, w.t.f. ea. guess it will never get fixed
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @MickeyBoy715 This was fixed in Madden NFL 20 but has shown up again for Madden NFL 21.

    Good news, it's only a UI/website error. Your packs are properly tracking on the back-end and with the Madden Companion app it will actually display the proper amount.

    Thank you for raising this concern to us and we apologize if it caused any confusion.

About Madden NFL Franchise Discussion

Playing any other Madden Games? Talk about your experience on our community forums.33,113 PostsLatest Activity: 12 hours ago