Hello I am having this same problem, mut rewards says ive only opened 12 packs however Ive opened thousands of packs and even if I open more packs it still will stay at 12. Ive called customer support yet they tell me there is nothing they can do on their end and when I asked her to see how many packs Ive opened she said she didnt see any, even though I was live opening packs as we talked... What do I do this is so frustrating I have been trying to figure this out since madden 15 where I had the same issue.
I made a new account and it seems to be working with this new account so Im just going to have to start all over again.
