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VM-3's avatar
VM-3
4 years ago

[MUT] Solo Challenges - "our servers cannot process your request at this time"

Product: Madden NFL 22 Platform:Sony Playstation 4 Which console generation do you have? Sony PlayStation 4 What is your gamertag/PSN ID? VM-III Date/time issue occurred 8-17-2021 What type o...
IceManMalo's avatar
IceManMalo
4 years ago

And I’ve posted on Twitter also, hopefully someone somewhere knows how to fix this 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Hi, MUT Community.

A post has been put up with steps on how to potentially fix this. If those steps do not fix it for you, we advise contacting our Support teams below for them to look at your account to determine if you have 2 personas of the same platform tied to it (ex: 2 Xbox Gamertags on 1 EA account).

Please see this post: https://answers.ea.com/t5/Madden-NFL-Ultimate-Team/Our-servers-cannot-process-your-request-at-this-time-Please-try/m-p/10668097#M755

Our Support teams can be reached below for further assistance with your account:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

  • rebornxmystic's avatar
    rebornxmystic
    4 years ago
    @EA_Blueberry Hi Blueberry see you around alot in the community, glad that you guys are so active. The link you listed did not work for my friend, nor did a hard reset. We are unable to play together because of this. Is there a fix in the making for this problem? I fear my friends just gonna quit on me before we even get started :/
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @rebornxmystic 

      We raised this up to the team to have it looked into. When we find out more details on this we'll share them here. I'll pass along everyone's account details their way to help determine what is causing it, standby for updates. 

      • TheRudyG's avatar
        TheRudyG
        4 years ago

        Thank you - I followed the steps you suggested and I am still having the issue. Looking forward to the resolution.

        PS5 Digital MVP Edition

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