MUT Squads Matchmaking/Loading Issue
Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Drizzt9922 Date/time issue occurred 27/08/2020 What type of i...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHey everyone,
Thanks for the reports!
When the game is getting stuck on the loading screen, does it seem like the image is going dim?
/Kent
@EA_Kent no if the image stay the same that means it never going to load, if the image change then it starts the game
Plz fix soon thx
Plz fix soon thx
- EA_Kent
Thanks! I appreciate the update.
Do you also play on PS4, or do you play on a different platform?
/Kent
I'm on playstation, not sure about others.
- EA_Kent
Hey @Drizzt9922,
I appreciate the update!
If you haven't already, can you try changing the DNS on your PS4 to see if that helps at all? Sometimes that can do the trick with issues like this. To update the DNS on your console follow the steps below:
- Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
- Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
- Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS, but you can use another public DNS if you prefer.
- Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection
Let me know if you're still running into the same issue after that. Thanks again!
/Kent
- EA_Kent
Hi @SoccerJackson12,
If you're running into this same issue have you had the chance to try running through the troubleshooting steps that were posted earlier in this thread? Are you getting a specific error message when this happens? If so, what is the full error you're getting?
/Kent
