MUT Store Glitch

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID?
Date/time issue occurred 10/11/2020 2300hrs
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug This has been happening for about a month (since I got the game). Every time I try to go to the store the game freezez. I can hear beeps as I move the control left or right (R1 or L1 button) but the screen is frozen. If I click back (Circle button) nothin happens on screen. I I press select (X key) it will go back to solo challenges and not the MUT store. Very frustrating.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Go to solo mode in MUT and complete a challenge. 2. Go to menu where you can see option to go to MUT store using R1 and L1 ( Store where player packs can be purchased). 3. Use R1 to try and got to store.
What happens when the bug occurs? Screen freezes. Can got to store
What do you expect to see? Expect to use R1 to go to store and use X key to select store
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
What is the AMD or Nvidia Model Number of your graphics card? N/A
Enter RAM memory size in GB N/A

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