MUT Unable to Process Request...

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Jimmi-OZ
Date/time issue occurred 12/17/2019
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug When I try to go into ultimate team it says servers can not process your request at this time try back later for 4 days now. My sons on same ps4 and Internet can play just fine on their accounts. Help would be greatly appreciated. Thanks Jim [edit: email address removed]
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't think I'm the only person having this issue.
What happens when the bug occurs? I get the server error message read above.
What do you expect to see? I expect to be able to play ultimate team.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? Stock ps4
Enter RAM memory size in GB

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I don't understand how my sons can log in and play from the same playstation with same Internet and I can not . I get the servers cannot process your request at this time. Please try again later.Help please very fusturated.  JIM