MUT Unable to Process Request...
Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? awall2823 Date/time issue occurred 12/13/19 - 3:15pm What typ...
Forum Discussion
Mine has not been working for nearly 24 Hours i keep on getting an Error Message and my WIFI connection is fine on everything else
EA_Kent
Community Manager
Community ManagerAre you both seeing this same "Unable to Process Request" error? Also, which system are you playing on? The Madden 20 servers are currently up and running, so if you're unable to connect there's got to be something interfering with the connection to MUT.
We might be able to try some additional steps that could get you back online.
/Kent
Hey Kent,
Im on PlayStation and my connection speeds are fine yet my game takes over 5 minutes to load and I receive the unable to process message everytime I go onto mut
- EA_Kent
Thanks! The speed of the connection can definitely be a factor when it comes to connection issues, but there are some other things we'll need to try troubleshooting as well. First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. That's a good place to begin with issues like this.
If you're still having trouble connecting after that please try the PS4-specific steps as well. Let me know if you're still having any trouble afterward.
/Kent
- @EA_Kent I have tried nearly everything on the list and it still won't work. I thought that the new update this morning would fix it. It did work when I first logged on, then I got booted off and it hasn't worked since.
EA Kent,
I'm on PS4 I can log on to Super Star Ko fine just not Ultimate Team . Had finds log in on there accounts on my PS4 work fine. Opened ports did everything I can. Not my.connection. been almost six weeks. EA is not helping . Any input would be appreciated. Thanks Jim
- EA_Kent
Hey @Jimmi-OZ.
It looks like you had a case escalated up to the Madden team when you were speaking with EA Help via email. This appears to be something they'll need to investigate from their side. You'll get an update via email as soon as possible once they've been able to finish up the investigation.
Thanks for your patience on this.
/Kent
