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awall2823's avatar
awall2823
6 years ago

MUT Unable to Process Request...

Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? awall2823 Date/time issue occurred 12/13/19 - 3:15pm What typ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@andygut; @matthalla29 

Are you both seeing this same "Unable to Process Request" error? Also, which system are you playing on? The Madden 20 servers are currently up and running, so if you're unable to connect there's got to be something interfering with the connection to MUT. 

We might be able to try some additional steps that could get you back online. 

/Kent

matthalla29's avatar
matthalla29
6 years ago

Hey Kent,

Im on PlayStation and my connection speeds are fine yet my game takes over 5 minutes to load and I receive the unable to process message everytime I go onto mut 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @matthalla29 

    Thanks! The speed of the connection can definitely be a factor when it comes to connection issues, but there are some other things we'll need to try troubleshooting as well. First, I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. That's a good place to begin with issues like this. 

    If you're still having trouble connecting after that please try the PS4-specific steps as well. Let me know if you're still having any trouble afterward. 

    /Kent

    • matthalla29's avatar
      matthalla29
      6 years ago
      @EA_Kent I have tried nearly everything on the list and it still won't work. I thought that the new update this morning would fix it. It did work when I first logged on, then I got booted off and it hasn't worked since.
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @matthalla29 

        Thanks for giving it a shot. Would you be able to try changing your PS4 to a different DNS server to see if that helps? I've seen cases where using a different DNS such as the public Google DNS has helped with issues like this. To update the DNS settings on your console follow the steps below: 

        1. Open up the Settings on your PS4, then got o Network. From there go to Set Up Internet Connection, and select either wifi or LAN cable depending on what you're using.

        2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

        3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.

        4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

        Let me know if you're still unable to get connected after that. 

        /Kent

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