[MUT] wrong team on the field (from another account, xbox)
I have run into a problem where i recently ran out of trial time on my account(account A), so I purchased a month of ultimate game pass on another account(account B) on my xbox. When I loaded madden on account B everything seemed fine, but when I load into any challenge i see the team from account A. IF complete the challenge i get a message saying the previous game is still being processed by EA, but the challenge never updates to show it is completed. Now account A shows account Bs team also when i go into a challenge.
[EDIT: slightly modified the thread title to improve visibility/clarity if other players face the same issue]
@blloyd09 wrote:
@Bl4ckH4mm3rz Did you log into backup account and link it to a separate emailThank you for the helpful step.
To catch anyone up that see this, removing the additional Gamertag/PSN ID from the account can help get around this error. You'll need to assign the backup account to a new email after removal.
*IMPORTANT*
Please review the risks of removing platforms from an EA account here prior to doing so: https://help.ea.com/en-us/help/account/unlink-gaming-accounts-from-ea-account/
If you have any questions or concerns about your EA account, we strongly advise you to contact our Support team through these options below so they can help provide any assistance that's needed.EA Help on Twitter
https://twitter.com/EAHelp
Live-Supporthttps://help.ea.com/en/contact-us/
The Madden NFL team is aware of this and currently investigating. I'm going to mark this post solved for visibility purposes. Thank you again, @blloyd09 for helping out.
