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DekodaV8704's avatar
DekodaV8704
Not applicable
5 years ago
Solved

[MUT, xbox S]“We are unable to process your content but will continue trying.

Product: Madden NFL 22 Platform:Xbox Series S Which console generation do you have? Microsoft Xbox Series S What is your gamertag/PSN ID? xXDripLawdXx Date/time issue occurred 2:00 pm on Augus...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @DekodaV8704, 


    When you've got the chance please reach out to the Terms of Service team so they can take a look at your account. 


    For more information on how to set up a case with them check out the EA Help website. The TOS team will follow up with you via email as soon as they can. 

Kavlev89's avatar
Kavlev89
Not applicable
5 years ago

You have seen my errors right, those were the pictures in the message above.

I didn’t receive an email and my account isn’t banned. I have spoken to more then 10 ea employees and nobody knows.

it looks like a suspension or ban, but i didn’t get the message and didn’t do anything wrong. I used no glitches and didn’t abuse any bugs. You can check my account Kavlev NL.

I bought a game that doesn’t work and I also bought bundles. Now I think I made a mistake to buy al this *..

im sorry..

  • Kavlev89's avatar
    Kavlev89
    Not applicable
    5 years ago

    @EA_Blueberry , do you have an update for my error?

    I cant play the game for almost 2 weeks now..

  • rjwil73's avatar
    rjwil73
    Not applicable
    5 years ago

    Unfortunately Blueberry, cannot looking into accounts.  From the picture you sent, it appears you have been banned from the game, so you will have to file the TOS form and wait. There is no other way to contact the TOS team to get this resolved.  Not by phone, not by twitter. It takes quite a while for them to either uphold or deny your appeal.  Attached is a screen shot of my current case, which is still  pending, last updated Feb. 16th, 2021.  Good luck. 

  • Kavlev89's avatar
    Kavlev89
    Not applicable
    5 years ago

    Fix for this?

  • biggzz25's avatar
    biggzz25
    Not applicable
    3 years ago
    @Kavlev89 Did you get this fixed ?
  • kavlevpuppelarn's avatar
    kavlevpuppelarn
    Not applicable
    3 years ago

    Nope still not fixed

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