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bruno1505's avatar
bruno1505
2 years ago
Solved

My account was hacked email changed and i got banned

EA you are the worst company * ever you don't care about your consumer about player or about people,you only care about money the greed for money is so big that you ignore your consumers the one that...
bruno1505's avatar
bruno1505
2 years ago

The big question is they if they email me they will email for the current email?wich is the hacker one or they will email me for the email that i always had on my EA account and was changed wich is sweet-boy-boy-1505@hotmail,com

Im astonishing with such a big company as EA is,don't have a solution to solve my problem,im stucked on this situation and between a hacker and EA,now if they will never email me with a answer. or never answer on EA hlpe site like many people says on other fóruns they don't care who dit or whos fault they simple ignore people and don't give a * about it.

Such a worlwide know company as EA there must be a solution if are answer me trying to help wich i appreciate a lot thank you very much,why you dont contact EA and explain my problem since you belong to EA,the phone number on my country they change it and says to go to eahelp.com i would apppreciate any help once again please

SPE-ATOM's avatar
SPE-ATOM
2 years ago

I think they send email for the hacker email

I'm in this situation, my account was hacked and banned, and EA can't write my main email back, and I make 3 cases for my problem and 0 answer in email(my main email that I wrote in the f* cases, and they do nothing about them)

  • bruno1505's avatar
    bruno1505
    2 years ago

    I feel you very well bro how such a big company like these can harm so many innocent players/people is outstanding,ive been see in the fóruns all over the internet people in the same situation oh  EA can be so sh.it to the consumers they should pay for this,they should be forced to solve all these situations is to many cases im so angry with this,unfortunatly for them we are just numbers i really hope EA goes down for good banrupt shut down for good and forced to sell they IP'S this is not admissible

    worst company ever.

    • SC3E101's avatar
      SC3E101
      Rising Ace
      2 years ago

      @bruno1505  @SPE-ATOM  As long as you provided as much information and evidence about the hack on your accounts they should be able to reverse the ban and get your accounts back to you both.

      However, considering how one sided the appeal process is and that there is a lack of transparency, direct communication, or in some cases due process there is no telling what they are doing behind the scenes when investigating bans or account violations. 

      I was banned back on June 7th even thou I had not logged into my account since May 20th so honestly I feel your frustration when it comes to having your account being banned.

      And also I don't work for EA to clear any misunderstanding between us.

      • bruno1505's avatar
        bruno1505
        2 years ago

        Excuse me but once my email was changed  my account hacked how i can prove that?theres no way information yeah sure i can share pretty much a lot,first thing if you search on google the current email it doesnt exist,second, im active on nfs unbound,battlefield 2042,fifa 23 and on apex legends i also buy apex coins for the battlepass,here is the thing why on earth i woud change my email account do sh.it to get banned in first place?with a 15 years old account with hundreds of progress in each game do you think that makes sense to you?and even if it was me,when i was not i would contact EA help to unban me?thats totallly nonsense,why i would ruin a so old account with so many games,just because?i dont think so mate.

        I tell you more if EA wasn't lazzy they have tools to check all activity in each account,if they do a little research they will find out the email was changed on other location,the things that the hacker did was from different location,its so much pretty easy to target and find out the true,now the most worry and concern thing to me is if they so strick to they policy and terms,how they allow somebody changed my email account without confirmation code,wich i never get it on my email,thats a very serious issue right there a big fail from EA thats allows somebody to compromise our account,you know if this goes to court they will loose for sure theres no way such a company like these could allow such thing and to harm so many people EA accounts.

        Sorry for the long text mate i dont want bother you,but the thing is if EA had good will to solve each people account problem we would never get to this point.

        If they want is not even need give them information they have tools for it,they simple don't want to go work out on it,its so desrespectfull,for some reason they were considered for 3 consutive years the worst company in the world,thats why they keep sinking each year that passes,the only things that hold em right now is fifa and apex legends they are at the edge of the cliff and about to sink fthemselfs for good

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