Forum Discussion

Hackett81's avatar
Hackett81
5 years ago
Solved

Network connection issues

Can play any other game online except for ea games. Help? Has been going on for a week 
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @Hackett81 

    Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. I'd like them to take a look at your account to see if there are any issues that may be blocking your access.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @Hackett81.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Hackett81's avatar
Hackett81
5 years ago

Did that. Didn't work, uninstalled games, redownloaded still doesn't work. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Hackett81 

    Can you give me some more details? What exactly is happening? Thanks!

    • Hackett81's avatar
      Hackett81
      5 years ago

      When I start the game it try's to connect for about 15 or 20 seconds, then comes up with the network connection issue

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Hackett81 

        This is happening with all EA games?

Recent Discussions