New to XB1 and keep losing connection
So, I'm new to this soft power-down technique. I have not played video games since Madden on 360 since about Feb, but my son plays online. So I have completed 2/7 Ultimate games without losing conn...
Forum Discussion
EA_Alexander
EA Staff (Retired)
EA Staff (Retired)There are definitely a couple of things to try before trying to pull off your console power cord. First of all follow this troubleshooting guide specifically for Xbox One: http://support.xbox.com/en-IE/xbox-one/networking/network-connection-error-solution
Few tips that may solve the issue quicker - power-cycle your network devices first i.e. router or modem. Unplug your network cable from the console or disable WiFi on your console to reset the connection. You can access WiFi settings through Network Settings.
I also have a second issue where now twice, when I've completed Guantlet Challenges, the screen has gone completely black permenantly. I can hit the button and get to the Xbox Live Screen, but Madden is completely blank black screen.
