Product: Madden NFL 19Platform:Sony Playstation 4Which console generation do you have? Playstation 4 ProWhat is your gamertag/PSN ID? tobyobie1Date/time issue occurred nov 11 2018/ 10am estWhat type of issue do you have? ExploitWhich mode has this happened in? Ultimate TeamWhich part of the mode? Solo ChallengesSummarize your bug didn't receive my 25,000 coins for completing the mut master objective list and additional 250,000 coins for completing the entire listHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? check my mut master statsWhat happens when the bug occurs? i'm not receiving the 25,000 or 250,000 coins for completing the mut stat listWhat do you expect to see? i want to receive the coins i worked forPS4 Crash Reporting: Please copy the text you put in the crash report here. What is the AMD or Nvidia Model Number of your graphics card? dont knowEnter RAM memory size in GB 1000 gbI completed the first 9 mut master stats and im not getting credit for completing the list and receiving the 25,000 coins or additional 250,000

Hey @tobyobie1 If you're missing any coins or other rewards after completing objectives please reach out to our Live-Support team here so they can pull up your account and make sure you get what you earned.Congrats on completing that and good luck this season!

not receiving credit or coins for completing mut master objective list

17 Replies

tobyobie1
7 years ago
have anyone else had the problem
EA_Blueberry
Community Manager
7 years ago
Hey @tobyobie1

If you're missing any coins or other rewards after completing objectives please reach out to our Live-Support team here so they can pull up your account and make sure you get what you earned.

Congrats on completing that and good luck this season!
tobyobie1
7 years ago
hello @EA_Blueberry... i contacted them twice before your reply, and all the offered as help was for me to restore my licenses, restart my ps4, do a system rebuild and restart my internet... which i did several times with no solution to my problem. oh yeah and they say keep playing the game and it will process... well its been over 48 hours since i completed the final objective, ive play 15-20 games in mut, sold stuff in the auction, completed two daily and the weekly challenge and everything is working besides my credit for completing the mut master stat list and receiving the coins for doing so.
joeking2023202
7 years ago
im having the same problem. it all started when i completed it and then had a conection error and signed back in to see it wasnt rewarded to me.
Lasha1978
7 years ago
Same thing just happened to me on Christmas. EA live support claims they’re going to check on it.. yeah right lol
mrjordison1
7 years ago
I'm having this issue and we're in April 2019 now, they still haven't fixed it
mrjordison1
7 years ago
Yes, still having this problem and EA tech support is giving me the "restart system, unplug system and modem" like this is my first system I've ever owned. Everyone knows the "blow into the cartridge" tricks. Fix the problem and give me my coins. I spent too much time and money for this crap to happen.
DABEAVE72
7 years ago
hello i have had the same issue been 4 days on chat and sent in screen shots the solution was to come here in post on this thread has anyone gotten any resolution
DABEAVE72
7 years ago
Did Ea ever fix your coins oris it just something they plan on ignoring.
DABEAVE72
7 years ago
Product: Madden NFL 19
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? YaJuana_LygmaBoughs
Date/time issue occurred 4-15-2019 9:30 P.M est.
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I cometed the first 9 mut master stats the 10th is complete the list. It will not give me credit for the last nor the coins 25k. Once i recieve those clins i am to get another 250k for cometing tje entire list. EA tells me to post on here not thier problem.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Randomly happens
What happens when the bug occurs? See screen shot didnt get coins and shows that item 10 on list is incomplete
What do you expect to see? I expect the coins i have earned as well as compensation it has been 5 days and no resolution.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? n/a
Enter RAM memory size in GB N/a
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N/a