Online Franchise Game Stuck On Load Screen

Product: Madden NFL 21
Platform:Sony Playstation 4
Which console generation do you have? Playstation 4 Pro
What is your gamertag/PSN ID? REBEL5_FACE_FRI
Date/time issue occurred Every time I try to play
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? Classic franchise
Summarize your bug It crashes after every game played in franchise
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game in franchise mode
What happens when the bug occurs? Crashes
What do you expect to see? This game to be finally fixed
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card? IDK
Enter RAM memory size in GB

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I'm getting sick of this crap they don't seem to care about those of us who bought the game for franchise ... and to think ea used to care about their consumers but apparently we've taken a back seat to their wallets but I promise you if this isn't fixed I will never buy a game with EA attached to it ever again