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tmab7's avatar
tmab7
5 years ago

Online Franchise Game Stuck On Load Screen

Product: Madden NFL 21 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Tmab28 Date/time issue occurred 0700 18SEP2020 What type of i...
tmab7's avatar
tmab7
5 years ago

Kent, I’ve gone through all troubleshooting with the EA help team, from deleting and reinstalling. Deleting all game files from cloud and console. Power cycling console and router. Using different playbooks, coaches, uniforms. I restored licenses and the database of the console with no luck. I’ve had 2 other users with the same issue in the same franchise. 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@tmab7 

Gotcha, thanks for giving it a shot. You mentioned that some of the people in your league were able to get around it after reinstalling? It's not affecting everyone in the league? 

/Kent

  • tmab7's avatar
    tmab7
    5 years ago

    Not all at once, in various weeks it will affect a different user. The only way they can keep their team is if that week is simmed but they don’t get to play. This could potentially happen during the playoffs 

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @tmab7 


      Got it, thanks!

      I did see another similar report of this happening recently as well. If it happens again can you let me know what year and week of the franchise you're on when it's getting stuck? 

      /Kent

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