Online Franchise

@maxjablow 

Franchise mode is available both online and offline. Are you playing on PC? Cloud saves can be enabled under the Origin client's Application Settings.

@EA_Blueberry 

I'm actually on Xbox One.  I do not have the option to run a cloud based game.  When I select classic franchise, it only gives me the option to play offline mode.

@maxjablow 

When you select Franchise from the main menu there will be Cloud and Offline as shown in the picture. Is your Xbox One connected to the internet? Try a power cycle with your console if it's still not showing up:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

@EA_Blueberry 

That did not work.  My game says classic franchise instead of just franchise.  Does that make a difference?

@maxjablow 

Can you attach a screenshot of what you're seeing here so we can take a look at what you're seeing?

@EA_Blueberry 

Here you go.

@maxjablow 

Thank you. When you say you don't have cloud saves enabled, do you mean you aren't connected to the internet with your Xbox One?

@EA_Blueberry 

I assume I am connected since I can play online head to head. 

@EA_Blueberry 

Any thoughts?

@maxjablow 

Have you tried reinstalling the game yet? It's possible the install resulted in corrupted files.