At least 15 of my losses are from this issue...it sucks but I didn’t seem to get any support when I reached out to EA. Doesn’t seem like a priority issue but maybe they can speak to it if that’s changed. To me it shouldn’t give you a loss until the second the first team members are shown. Then those who quit the second they see your great team still get a loss. That’s my big issue here. They quit the second they see your team. Just a workaround for matchmaking so people only play players they want.
Yea. Forced quit is a different issues. It’s also a separate matter but necessity for madden to be like 2k in that 2k atleast categorizes teams to match your team with teams that are close in overall rating.
It does suck though that the season is really only just a quarter of its way through and it will mean zilch to play online when managing your record means absolutely nothing. Either wipe away my nonsense losses or reset my record and get it all issues fixed. Lagging due to madden’s issue and not my internet should lead to no losses for anyone.
Community ManagerThat sounds really frustrating. Which platform do you both play on?
As a heads up, when a disconnection happens during online matches, the person that the servers deemed as breaking off from the servers first will receive the loss. So in cases where players assume the other opponent is up to something clever, it could be a simple connectivity issue that needs to be corrected through basic connection troubleshooting.
Have you both tried rebooting your network and power cycling the console since this started happening? I have some steps below that are definitely worth a try (they universally help across all games, you'll notice an immediate performance boost).
Let us know what's going on, we want to make sure you stay in the games to earn those wins. We'll absolutely flag down the team if we're seeing a trend in these reports. 👍
Try rebooting your network and power cycle the console.
Reboot the power to the modem/router
PS4:
Power Cycle
Xbox One:
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Clear Mac Address
Mine is on Xbox one. I’ll try to reboot the power supply. But what makes it more frustrating is that in my case I don’t have an opponent to blame since I didn’t even get a chance to get to the screen where it shows the field and all. Happened twice out of like 10-15 times. Either way doesn’t make me want to play random h2h online anymore, unfortunately
