Forum Discussion
That sounds really frustrating. Which platform do you both play on?
As a heads up, when a disconnection happens during online matches, the person that the servers deemed as breaking off from the servers first will receive the loss. So in cases where players assume the other opponent is up to something clever, it could be a simple connectivity issue that needs to be corrected through basic connection troubleshooting.
Have you both tried rebooting your network and power cycling the console since this started happening? I have some steps below that are definitely worth a try (they universally help across all games, you'll notice an immediate performance boost).
Let us know what's going on, we want to make sure you stay in the games to earn those wins. We'll absolutely flag down the team if we're seeing a trend in these reports. 👍
Try rebooting your network and power cycle the console.
Reboot the power to the modem/router
- Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.
PS4:
Power Cycle
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
Xbox One:
Power Cycle the Console
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Mine is on Xbox one. I’ll try to reboot the power supply. But what makes it more frustrating is that in my case I don’t have an opponent to blame since I didn’t even get a chance to get to the screen where it shows the field and all. Happened twice out of like 10-15 times. Either way doesn’t make me want to play random h2h online anymore, unfortunately
- EA_Blueberry7 years ago
Community Admin
Did you see any improvement after a power cycle with the console and network?
If you and @GODOF50CAL are still having some connection issues, send me a UO Trace in a private message (it will display your IP Address, so if you feel comfortable posting it here go ahead) so I can take a look at how your connection is reaching our servers. There is no doubt most people have strong internet connections, I'm more concerned with packet loss or disruption at a specific server site your connection is taking along the way to our servers. It could be something completely out of your control and this UO Trace can demonstrate that.
It's located in the link below. If you're playing your games on WiFi, be sure to run the trace from a WiFi connection as well so you mimic that.Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
About Madden NFL Franchise Discussion
Recent Discussions
- 5 days ago
- 8 days ago