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Hello, MUT Community.
We have steps below to help get around the error some players are experiencing when attempting to play modes within Madden Ultimate Team.
"Our servers cannot process your request at this time. Please try again later."
Certain item variations within the lineup may unexpectedly lead to corrupted data. Refreshing your lineup can help fix this.
Here is how to do that:
- Visit your Roster within Madden Ultimate Team
- Visit the Lineup Adjustment Tool on the right side
- Create a New Lineup & Change to BEST TEAM OVR
- Deactivate Superstar players from your lineup
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Attempt to play a Solo Challenge game before making any adjustments to your lineup.
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Did not work? Try removing/swapping out your Team Visuals and Strategy Items and play again.
- Did not work? Try power cycling your Xbox, PlayStation, or PC & reboot your network to rule out any local connectivity problems.
1. Visit your Roster within Madden Ultimate Team
2. Visit the Lineup Adjustment Tool on the right side
3. Create a New Lineup & Change to BEST TEAM OVR
4. Deactivate Superstar players from your lineup
5. Attempt to play a Solo Challenge game before making any adjustments to your lineup.
If it does not work, try removing/swapping out your Team Visuals and Strategy Items and play again.
Still having trouble getting into the game? Create a post on the Technical Issues board and reach out to our Support teams below for a closer look at your EA account.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
https://help.ea.com/en/help/faq/using-ea-help/
If the following steps at the beginning of this post do not fix it for you, this might be the result of having 2 PSN IDs or 2 or more Xbox Gamertags on your EA account. There should only be a max of 1 Xbox Gamertag and 1 PSN ID.
How do I check?Visit Profile.EA.com and under Connected Accounts
I don't see any Gamertags/PSN IDs at all under Connected Accounts?You are not logged into the correct EA account that has your Gamertag/PSN ID linked. Not sure which email you used? Contact our Support team.
I see more than 1 Xbox/PSN ID. What do I do?
You will need to un-link it and then re-link it to a new EA account. This can be done by logging into an EA account with the Xbox/PSN ID you removed.
You will lose progress from personas you un-link. Here is the info below.https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
*IMPORTANT*
Once un-linked, you must link it to a new EA account. Without doing that, you may still experience the same error in game for your primary account.
Still need help? Contact our Support team below:EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
