Community Manager
Community Manager@pnap0202
In your situation multiple Xbox or PSN IDs on one EA account is likely causing the issue. What I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing iDs can result in lost game progress. Please read the article below to understand the risks:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
Here is how to reach our Support team:
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
Community Manager
@EA_Blueberry wrote:
@pnap0202
In your situation that is likely causing the issue. What I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing IDs can result in lost game progress. Please read the article below to understand the risks:https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
Here is how to reach our Support team:
EA Help on Twitter
https://twitter.com/EAHelp
Live-Supporthttps://help.ea.com/en/contact-us/
@zurf36
Please contact our Support team below to look into the possibility of multiple personas that may need to be removed.
Community ManagerWhat I recommend doing is contacting our Support team so they can help walk you through the process of removing the extra IDs off the account. After removing them you'll need to link them up to a new EA account, otherwise the error could still remain. Removing IDs can result in lost game progress. Please read the article below to understand the risks:
https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
Here is how to reach our Support team:
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
If I unlink my account will I loose my Ultimate team progress.
I have tried every possible solution that EA has given me and i still cannot play solo challenges. What do you suggest i do?
