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Anonymous's avatar
Anonymous
8 years ago

password not

Cannot access my online features as I do not know my EA account password. whenever I try to reset the password, no email is sent to the email address. 

Can someone tell me how I reset my password/ unlink this email address and add my new one? Been trying to work it out on my own for a while now but no progress. 

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @soj777777

    Once you update your email address, the rest should be relatively easy:

    If you’ve changed your email address or no longer have access to the one you used to create your account, swap emails from one account to another.

    You can also add a secondary email address to your account. A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

    1. Find the Secondary Email section of your EA Account Security tab.
    2. Click Add Secondary Email.
    3. Enter an email address different from the one registered to your EA Account.
    4. Log in to that email address and find the security code email sent from us.
    5. Enter your security code in the EA Account settings verification window.

    Once set up, your secondary email will receive the same password reset instructions and confirmations when using Forgot Your Password? as your primary email address.

    https://help.ea.com/en-in/help/account/if-you-forgot-your-ea-account-id-or-password/

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