I reinstalled Madden 22, and was greeted with a EA App error. I reported it.
a17fa518-1cde-4c1a-8f8a-7e16c755f84b
On Tue 07/06/2022 20:04:30 your computer crashed or a problem was reported
| Crash dump file: | D:\Temp\Madden22.DMP (Minidump) |
| Bugcheck code: | 0x0(0x0, 0x0, 0x0, 0x0) |
| Bugcheck name: | CUSTOM_ERROR |
| Driver or module in which error occurred: | Madden.sys (Madden22!GetDenuvoTimeTicketRequest+0x1E2071) |
| File path: | E:\GAMES\steamapps\common\Madden |
| Analysis: | |
| Google query: | Madden22 CUSTOM_ERROR |
So I booted computer, steam, fifa 22 via Steam (to open origin and the fifa launcher), then Madden 22 through Steam. It hung, after using 1.2Gb of Memory. See above for a whocrashed analysis of the dump file I was able to get. Notice Madden.sys is given as the crash reason again. Please fix your faulting application, many thanks.
While this isn't guaranteed the source of not being able to boot, i'm sure the developers would love to see the faulting thread:
EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 0000000000000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 00001fd4 PROCESS_NAME: Madden22.exe ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE_STR: 80000003 STACK_TEXT: 00000000`0014e658 00007ffb`c4f1379d : 00000000`00000000 00000000`002e03f9 00000001`00000001 00000000`00000000 : ntdll!NtWaitForAlertByThreadId+0x14 00000000`0014e660 00007ffb`c4f13652 : 00000000`00000000 00000000`00000000 00000000`0014e748 00000000`28cfb858 : ntdll!RtlpWaitOnAddressWithTimeout+0x81 00000000`0014e690 00007ffb`c4f1346d : 00000000`28cfb850 00000000`00001722 00000000`00000000 00000001`40c2a2c0 : ntdll!RtlpWaitOnAddress+0xae 00000000`0014e700 00007ffb`c4edfcb4 : 00000000`00000048 00000000`00000001 00000000`fffffff6 00000000`00000000 : ntdll!RtlpWaitOnCriticalSection+0xfd 00000000`0014e7e0 00007ffb`c4edfae2 : 00000000`00000200 00000000`00000000 00000000`28cfa6a0 00007ffb`c4ec9877 : ntdll!RtlpEnterCriticalSectionContended+0x1c4 00000000`0014e840 00000001`4270b081 : 00000000`00000200 00000001`40c2a2c0 00000000`000f0a64 00000000`00000200 : ntdll!RtlEnterCriticalSection+0x42 00000000`0014e870 00000001`40b04c2b : 00000000`28cf8c48 00000000`28cfa680 00000000`00000000 00000000`00000200 : Madden22!GetDenuvoTimeTicketRequest+0x1e2071 00000000`0014e8b0 00000001`40af1eb1 : 00000000`28cf8c48 00000000`28cfa680 00000000`00000000 00000000`00000008 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6cb89b 00000000`0014e8f0 00000001`40af1e44 : 00000000`00000000 00007ffb`c490eb96 00000000`28cf8c48 00000000`00000008 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6b8b21 00000000`0014e960 00000001`40af6f7b : 00000000`00000000 0000d1eb`00000000 00000000`28d099e0 00000000`005a4ff0 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6b8ab4 00000000`0014e9d0 00000001`40af1ddd : 00000000`28d099e0 00000000`00000004 00000000`000000e0 00000000`0014ea90 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6bdbeb 00000000`0014ea20 00000001`40af1e44 : 00000000`00000000 ffffffff`ffffffff 00000000`28d099e0 00000000`00000004 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6b8a4d 00000000`0014ea90 00000001`41d0c061 : 00000000`58e6acf0 00000000`00000000 00000000`58e6acf0 00000000`0014ec50 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x6b8ab4 00000000`0014eb00 00000001`41d038fd : 00000000`00000002 00000000`58e6abf0 00000000`00000000 49249249`24924925 : Madden22!fb::FootballUISystem::getType+0x413b91 00000000`0014eb50 00000001`41d03302 : 00003890`5e04d996 ffffffff`ffffffff 00000000`002e03f9 00000000`000f0a64 : Madden22!fb::FootballUISystem::getType+0x40b42d 00000000`0014ed60 00007ffb`c490e858 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Madden22!fb::FootballUISystem::getType+0x40ae32 00000000`0014eda0 00007ffb`c494f924 : 00000000`00000000 00000001`41d032c0 00000000`000f0a64 00007ffb`000002a3 : user32!UserCallWinProcCheckWow+0x2f8 00000000`0014ef30 00007ffb`c494ff6b : 00000000`00000000 00000000`000f0a64 00000000`000002a3 00007ffb`c4920e36 : user32!CallWindowProcAorW+0xe0 00000000`0014ef80 00000001`40c750a7 : 00003890`5e04dbf6 ffffffff`ffffffff 00000000`002e03f9 00000000`000f0a64 : user32!CallWindowProcA+0x1b 00000000`0014efc0 00007ffb`c490e858 : 00000000`00000001 00000000`0014f2a9 00000000`00000000 00000000`00000000 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0x83bd17 00000000`0014f000 00007ffb`c490e299 : 00000000`00000000 00000001`40c75060 00000000`000f0a64 00007ffb`000002a3 : user32!UserCallWinProcCheckWow+0x2f8 00000000`0014f190 00000001`42b00034 : 00000001`40c75060 00000000`3e0d0500 00000000`3e0c0010 00000001`40000000 : user32!DispatchMessageWorker+0x249 00000000`0014f210 00000001`42aff15c : 000f4240`00000001 00000000`037e18e0 00000000`33150850 00000000`00000006 : Madden22!GetDenuvoTimeTicketRequest+0x5d7024 00000000`0014f300 00000001`4132ea09 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`33150850 : Madden22!GetDenuvoTimeTicketRequest+0x5d614c 00000000`0014f350 00000001`4132c850 : 00000000`33170270 00000001`4132f0ff 00000000`33150860 00000000`33150850 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0xef5679 00000000`0014f380 00000001`4132ea61 : 00000000`331702b0 00000000`33170270 00000000`00000000 00000000`00000001 : Madden22!fb::FootballUISystem::getMethodInfoDatas+0xef34c0 00000000`0014f3e0 00000001`5a47a96a : 00000000`00000000 00000000`00000000 00000000`00000000 80000001`7ffffffe : Madden22!fb::FootballUISystem::getMethodInfoDatas+0xef56d1 00000000`0014f420 00000001`4a042d54 : 00000000`0000000a 00000000`0014f7b0 00000000`005a48a0 00000000`005a4836 : Madden22!installEarlyArenaFactories+0x67b88a 00000000`0014f490 00000001`5b8a26c0 : 00000000`0000000a 00000000`00000000 00000000`0014f7b0 00000001`40000000 : Madden22!flite_lang_list+0x1ad7714 00000000`0014f510 00007ffb`9a8f1b09 : 00000001`521cf1d5 00000000`00000000 00000000`0014f7b0 00000000`00000001 : Madden22!installEarlyArenaFactories+0x1aa35e0 00000000`0014f550 00007ffb`9a8e7a51 : 00000000`00000000 00000000`00000000 00000000`0069e8c0 00000000`ffffffff : Activation64+0x11b09 00000000`0014f700 00007ffb`c4c17034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Activation64+0x7a51 00000000`0014ff30 00007ffb`c4f02651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 00000000`0014ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: madden22+1e2071 MODULE_NAME: Madden22 IMAGE_NAME: Madden22.exe FAILURE_BUCKET_ID: BREAKPOINT_80000003_Madden22.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {e6e31926-237e-50ed-5f05-32010ddfe213}
Issue appears to be in
installEarlyArenaFactoriesbut i'll let one of your devs respond?
Over a week and no reply. Award winning customer service this is most certainly not.
Please acknowledge bug report and detail provided. and provide an update on a date for a fix please?
Or at least a response?
I'm owed much much more than that I would hope you would agree. So far i'm the purchase price of the game plus time spent investigating the issue down, with no recompense so far...
a month ago
Please acknowledge recent updates from myself?
Or are you hoping I just go away and never try and recoup the cost price of the application that doesn't boot.
Pretty sure I have a strong case here, but would appreciate a developer to actually respond to my stack trace analysis.
The decency of any reply would be appreciated, as would, I am sure you can appreciate, the tone of these posts.
May
So you've STOLEN my money, provided not even 1 acknowledgement of any issue on your side despite evidence to the contrary and my time spent collating the evidence and chasing for updates on this post.
Recent updates to Origin and Madden have done nothing to help.
I will never buy another EA product again, you have my word on that. I will use this thread as evidence of EA's customer support should anyone ask my opinion.
I won't pursue recovery of funds, you can have this one on me, i suggest you use them to hire people that know how to deal with customer issues and stack dumps. You didn't even ask for the stack dump. Unbelievable.
Regards
Matt
Bump. No EA reply for a considerable amount of time. Please acknowledge you have forwarded bug report to your devs?
Bump. Unbelievable this is the level of support you offer paying customers. I've put my own time and effort into solving your issue, and you haven't even the decency of a reply.
Honestly, thought it'd give the EA App some time to mature, but issue still exists.
EA App flickers and no game is launched. If I try and boot through Steam and double click the executable and launch through EA App at the same time, and the moons of Saturn align, I can sometimes get to the window with Brady and Mahomes for 7-8s before it just crashes.
But you know that, you've read the thread,
I reinstalled Madden 22, and was greeted with a EA App error. I reported it.
a17fa518-1cde-4c1a-8f8a-7e16c755f84b
And rebooting EA App fixed. Can now play Madden.
