Play clock doesn't appear or countdown

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? Darealbadguy
Date/time issue occurred 12/25/19
What type of issue do you have? Gameplay
Which mode has this happened in? Franchise Mode
Which part of the mode? Offline
What is your Franchise League Name? NY Giants
Summarize your bug Is anyone else having the issue where the play clock completely disappears from the game? I can literally run the clock out with what should be minutes to go. It's happened multiple times. Also when playing a friend online the playcalling screen freezes to where neither can call a play forcing a penalty.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play the game it happens to me and friends of mine that play offline franchise.
What happens when the bug occurs? You can run the game out because no play clock exists. I tried to send a video of me running 10 solid minutes off in one play. But I couldn't.
What do you expect to see? I would hope you have pride in your work and will fix the game.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
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