Play selection Timeout

Product: Madden NFL 20
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One S
What is your gamertag/PSN ID? PI5TOL PETE 1
Date/time issue occurred 4/4/2020
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Which part of the mode? Cloud
What is your Franchise League Name? Only this matters
Summarize your bug At the end of any game if I have the ball with under 10 seconds left, I won’t be able to pick a play. All play screens are blank. If I do pick a play, not one player will appear on the field.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have video. But at the end of game when on offense with under 10 seconds.
What happens when the bug occurs? Won’t let a play be picked. If a play is picked no players will show up for a play.
What do you expect to see? To be able to pick a play and have a chance to win a close game
PS4 Crash Reporting: Please copy the text you put in the crash report here. Not ps4. Playing xbox
What is the AMD or Nvidia Model Number of your graphics card? Xbox one
Enter RAM memory size in GB 250gb Available

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End of game won’t let me pick play. Used to do it last fall at half time. That was fixed. Now it started to do it at the end of the game. No players will show up for play