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xxxg1ant3xxx's avatar
xxxg1ant3xxx
5 years ago
Solved

Points Purchasing Error Madden 21

I can’t buy points. It says points purchasing error. No point offers were found. Please check back later. What do I do?
  • Xstasherak's avatar
    Xstasherak
    5 years ago

    I just had to close the game and reopen it and I got them 

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Thanks for the updates!

Just to confirm, have you all tried power cycling your consoles to see if that helps at all? For more info on how to do that check out the EA Help website. Let me know if you're still having any problems adding points after that. 


Thanks again,

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all,


    Thanks for following up. 

    What happens if you just go straight to the Xbox store to try adding the points rather than purchasing them in-game? Do you still run into the same error? 

    /Kent

    • Steggo69's avatar
      Steggo69
      5 years ago

      I’m having this same issue on XB1

      • Electricflag529's avatar
        Electricflag529
        5 years ago

        Same here on PS4. M21 very buggy.  

    • roddawg10's avatar
      roddawg10
      5 years ago

      I purchased 2200 points through the store for $20. They have not shown up. When I try to load them it says there are no points available. When I sell a player in the auction it says the servers are unavailable. It just appears as though I'm not able to use the auction house I can't buy packs I can't add points but I can slow grind...

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @roddawg10, 

        When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up the account and look into those missing points. Unfortunately we don't have a way to look into missing points here on Answers HQ. 


        For more information on how to set up a case with them please check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

        /Kent

    • byharrisEA's avatar
      byharrisEA
      5 years ago

      Im having this problem on a PS4, from the game I downloaded from the PlayStation store. “There is no content. It might not be for sale yet, or might no longer be for sale.”


      same error message for almost a week. Software is up to date as of October 8, 2020. 

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