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vindough29's avatar
vindough29
Not applicable
5 years ago
Solved

Pretty disappointing when you have to call 4 weeks in a row to get your rewards

As a customer you really should take care of us. We put alot of money and time into the game. If we have a problem for 4 weeks in a row thow us a bone cause it's not fair. People don't go to work eve...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    @larsythepoo 

    Our Live-Chat and Phone Support can be reached below. I'm under the assumption that is what you've tried already. Our Support team is able to add EA Play packs to an account once they can verify you're an active member. I'm sorry if you've had some trouble getting them added to your account, perhaps an EA Advisor needed additional training. Feel free to show them this post if you need to if there is any pushback. Keep me updated.


    Live-Support

    https://help.ea.com/en/contact-us/

vindough29's avatar
vindough29
Not applicable
5 years ago

It's also great that I am a ea subscriber and I'm locked out of the challenges on MUT.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    5 years ago

    @vindough29  

    I understand that's not ideal to contact our Support team for monthly EA Play rewards. It's impacting more players than yourself and we're working on getting it addressed.


    We've raised the issue with EA Play Challenges remaining locked for players to the team. We've seen this fix once another Solo Challenge is played.

    If you're missing any rewards via in-game, playing another Solo Challenge can help push rewards from a prior Solo Challenge through. 

    Still missing rewards? Contact our Support team and they'll help grant them to you. 

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

    Thank you for being EA Play members and good luck on the gridiron!

    • larsythepoo's avatar
      larsythepoo
      Not applicable
      5 years ago
      @EA_Blueberry Been with ea play since it came out.... have gotten 0 packs. Who do i ask for help? Cuz posting on here has done nothing. Contacting EA directly sends me here....yay for complete and utter incompetence!

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