Forum Discussion

jjonesball6's avatar
jjonesball6
4 years ago
Solved

[PS5] not able to log in: "Please reset your password" loop

Says to reset password and I do then it stays popped up nothing happens! [EDIT: modified thread title to improve visibility/clarity if other players face the same issue]
  • Neo_Novalis's avatar
    Neo_Novalis
    4 years ago
    @jjonesball6 maybe you might need to do a full power cycle. doing that solves some issues regarding server connections (and I'd guess your issues might be related to a somehow corrupted connection).

    how to do it: >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    hope that helps. good luck!
birtatibor's avatar
birtatibor
4 years ago

Not yet. ☹️

I talked many-many times with the EA support (chat and e-mail) but even though I still play online with every other games with my PSN account, they claim that they can't find my PSN account and make sure that is this ID exist. I cannot do more thing to 'make sure'....

I have an EA account, and I have a PSN account, and they can't connetc these two somehow...

I am an esport gamer who paid 400 $ for the PS5, and I paid 60 $ for the Fifa 22. And they say that I can't play the game online because of an EA error? It's a nonsense...

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

@birtatibor 

Did your recently change the name of your PSN ID? I know in the past our staff was able to pull up the PSN ID you had before it was changed. It's difficult for us to be able to troubleshoot this on the forums because it will involve us discussing account details. We can only advise to reach out to our Support teams via these options below so they can first verify account ownership prior to assist you in making any changes such as your password.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

  • joenjevo8's avatar
    joenjevo8
    4 years ago

    I lost out bf2042 beta cause it says email was sent to rest password but there was no email...no I bought the game bf2042 and I still can't play it....it says the same thing 

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