Forum Discussion

jjonesball6's avatar
4 years ago
Solved

[PS5] not able to log in: "Please reset your password" loop

Says to reset password and I do then it stays popped up nothing happens!

[EDIT: modified thread title to improve visibility/clarity if other players face the same issue]

  • @jjonesball6 maybe you might need to do a full power cycle. doing that solves some issues regarding server connections (and I'd guess your issues might be related to a somehow corrupted connection).

    how to do it: >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

    hope that helps. good luck!

22 Replies

  • C41chm3's avatar
    C41chm3
    3 years ago

    @lweller1986I believe oli have found the issue.
    I have 2 EA accounts under the same email address.
    One i can click login with my gmail to login automatically.
    And second is the same gmail email address but i login manually.
    Both accounts have different id and password.
    I will log a call with ea to merge these accounts...

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