QB1 audio issues
Product: Madden NFL 20 Platform:Sony Playstation 4 Which console generation do you have? PlayStation 4 What is your gamertag/PSN ID? Jcopp34 Date/time issue occurred Any day you load QB1 What ty...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerHey, @Jcopp34
Is the sound coming through your T.V. or do you use a headset? Does this happen when you start a new Face of the Franchise? (This way we can identify if it's related to that save file)
Have you tried a power cycle with your console yet to see if that would clear this up? We haven't seen too many reports around this so hopefully it's a small tech hiccup that can be fixed after a power cycle.
Power Cycle
- Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 1 minute. Launch the game.
@EA_Blueberry I tried what you said and still same result. I installed newest patch and still same result
- EA_Blueberry
Can you try making some slight adjustments to the audio settings on the PS4 to see if that helps? This way we can pinpoint if it's a specific setting that's causing it for Madden 20? Thanks for getting back and troubleshooting this with me.
PS4 Audio Settings
https://manuals.playstation.net/document/en/ps4/settings/audiooutput.html
- @EA_Blueberry Not sure what you want me to do with the system settings. That page just tells you about the audio settings. I did find another thing about the bug. If you load up the most recent qb1 the music goes out but if you don’t load anything up and back out to the main menu the game music will remain off until you load all the way into a game or mini game. Only way I’ve found to get music back is going into a game or loading training session in qb1
- EA_Blueberry
Thank you for the report we'll get this tracked down! Strange it's only happening to Madden and this could be a longshot, but have you tried re-inserting the cables for the PS4 into the TV in the event one could be slightly loose?
