Forum Discussion

Re: Can’t play madden 21 online

@notluis1581 my first guess: did you already try to do a power cycle? I've read that power cycling your device might solve issues regarding the connection to EA servers.

how to do it (taken from a post by EA_Aljo): >>> unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. <<<

my second guess: if your issue is account related, maybe one of the steps described in this thread might be helpful: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741

hope that helps. good luck!

4 Replies

  • I play both ps4 and ps5. Both versions were working fine up until Saturday night and now I can no longer access the PS4 online on my ps4 or ps5. 

    I know it's not an issue my side as I can still get on the ps5 version. 

    I a shame as I was in the middle of weekend league on ps4 when it happened and now stuck on 7 wins for weekend