Re: Cannot Connect to Servers to Play Madden 17

Thank you for all the reports, everyone. I've passed this information on to the appropriate teams here so it can be looked into on our side. As soon as I have new information, I'll post an update.

@BareassBabooN 

You're very welcome. I don't know when I'll have an update, but will respond when I do. 

@BareassBabooN 

I'm very sorry, but I don't have an update on this. I really don't know when that will happen, but should I hear back, I'll update this thread.

I'm also experiencing the same issues 

Any solutions found ????

I'm starting to feel like EA is just going to make an announcement in a month that Madden 17 is no longer supported.

Also have not been able to load my Connected Franchise for 3 weeks. I'm on Xbox One.

Get an error when continuing that says EA servers are not available at this time. If I try to load from the cloud option, it freezes on loading message.

Do you have any news?

As per your website (https://help.ea.com/ca/madden/madden-2017/) server status is DOWN.

How can be? Server is down and EA staff it is not sure?

@Joeiverson 

Madden NFL 17 servers are still available and we're having some difficulties identifying what's causing this for these small impacted amount of players. If I may ask, do you have any router extenders in your household?

I'm under the impression connection to the servers doesn't work on a different Gamertag as well?

Do you use a custom Gamertag pic for your Xbox profile?

Thank you for your answer and for your tips.

Currently I am playing on a PlayStation 4.

In my network nothing has changed since the last 12 months (same ISP, connection, cable, etc.) Also I am able to play any other game online, except Madden.

EA has probably "shut down" the servers to force people to buy madden 2021 (which is not very popular among users).

---

@Joeiverson wrote:

EA has probably "shut down" the servers to force people to buy madden 2021 (which is not very popular among users).

---

There are currently players online, so servers haven't been shut down. A list of what online services for games that have been shut down can be found here: https://www.ea.com/service-updates

Do you happen to have an EA Play membership? I'm wondering if you're able to connect to other Madden titles to narrow down if it's specific to Madden 17.

As I wrote I am playing on a ps4.

As mentioned, regarding the connection or subscriptions, nothing has changed on my part.

About subscriptions: I have this EA account that I signed up with in the game. The only other Madden Titles I got it is Madden 15, should I try that one?

Problem solved.

I applied the "minecraft" solution (which I usually apply when Minecraft fails to connect to the server after an update).

Step 1: Shut down my PlayStation and then turn on (not just restart)

Step 2: delete Madden 2017 (only the game, not the save data!)

Step 3: insert the dvd of Madden and download latest update

Step 4: Start Madden and..... Problem solved!

Thank you! 

---

@Joeiverson wrote:

Problem solved.

I applied the "minecraft" solution (which I usually apply when Minecraft fails to connect to the server after an update).

Step 1: Shut down my PlayStation and then turn on (not just restart)

Step 2: delete Madden 2017 (only the game, not the save data!)

Step 3: insert the dvd of Madden and download latest update

Step 4: Start Madden and..... Problem solved!

Thank you! 

---

@Joeiverson 

Excited to hear that!!! Thank you very much for coming back to share what worked for you so others here can try it.

Can anyone else confirm this works?

For power cycling (not just a restart) try these steps:

How to power cycle your PS4 console

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply

It is really important that you shut down the PlayStation (even holding the PS button on joypad then selecting option:  turn off) then turn on the PlayStation (again with PS button on joypad).

It sounds "stupid", but if you do not turn off/on and just restart it will continue to do not connect even after re install (it happens to me with Minecraft and Madden). 

@EA_Blueberry I tried it a second time, and it sort of worked, but then it didn't work. I was able to open my franchise and get in to the menus, but got the same error message repeatedly. Then I turned my PS4 off and turned it back on and went into the game. Once again, I get the same error message that I can't connect to the EA servers and now I cannot log into my franchise.