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FCF97's avatar
FCF97
6 years ago

Re: Ce-34878

Hi, the Ce-34878 error is usually related to corrupt data or system software. 

There are some solutions you can follow which might fix the situation. 

Clear your PlayStation 4's cache (power cycle)

  1. Press and hold the [PS] button on your controller.
  2. Select Turn Off PS4.
  3. Allow the PlayStation 4 to fully power down and wait for 10 to 20 seconds.
  4. Restart the PlayStation 4.

Make sure the game is up-to-date

  1. Go to the PlayStation XMB home screen.
  2. Highlight the game and press the [Options] button on your controller.
  3. Select Check For Update and install any updates that are available.

Make sure the PlayStation 4's is up-to-date

  1. Select Settings at the top of the PlayStation XMB home screen.
  2. Select System Software Update and allow any system updates to install.
  3. Reboot your PlayStation 4.

Uninstall / Reinstall the game

Disable face recognition

If a PS camera is connected to the system, remove it and reboot the system. Once complete, turn off Enable Face Recognition.

  1. From the PlayStation 4 XMB home screen, select Settings.
  2. Select User.
  3. Select Login Settings.
  4. Uncheck Enable Face Recognition.

The last option if the error keeps happening without these fixes working would be to initialize ps4 / restore factory settings which will wipe all content. 

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1 Reply

  • SocomJunkie's avatar
    SocomJunkie
    6 years ago

    Hello, I was playing in the middle of a franchise game when suddenly my game crashed and became corrupted , I deleted the games corrupt data and the game itself , now after redownloading , the game will not go past the first screen with Mahomes, there is also no sign of the loading dots either, it doesn’t freeze my system but it will stay stuck   on this screen the entire time, any advice on what I can do? 

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