Forum Discussion
4 Replies
I use a cat 6 and have the same issue and I play on Xbox series x
- EA_Aljo3 years ago
Community Manager
Hello, @slimski24
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!
- @EA_Aljo Doesn’t work
- EA_Aljo3 years ago
Community Manager
Try clearing your alternate MAC address with these steps -
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!