Re: False Ban refund
Account sharing or distribution is against the Terms of Service, I'm not sure if that's what you might have been flagged for but since you mentioned you had other kids that possibly play the game it leads me to believe coins were being transferred to accounts in the same household. I know some people aren't aware of this and maybe you fall under those circumstances, but giving you a heads up.
The rules for Madden NFL 21 can be found here: https://help.ea.com/en-us/help/madden/madden-know-the-rules/
In the link above you'll find reasons on what can cause bans and suspensions.
@Boodissy13
I'm very sorry it's been taking this lkong to get it addressed for you, the Madden NFL team made improvements to their anti-cheating systems based off feedback from the community on better handling cheaters and coin selling in the game, thus a rise in players reporting bans is due to accounts being actioned faster. There are cases where some rare cases where accounts shouldn't have been banned and for those impacted we sincerely apologize. It's important our teams review each case carefully and it's done by a human so it can take a little bit longer to process depending on the time of year and amount of players contacting our terms of Service team. With the Pandemic year and success of Madden NFL 21 we are attempting to process these as quickly as possible.
Thank you for your patience and keep an eye on the email address associated with your EA account. It's possible replies are directed to the spam/junk/promotion folders so be sure to double-check those areas on your email provider as well.