Re: [FIX] Can't play MUT: "MUT Level undefined Required"

I just bought my Xbox series s and had to deal with morph lock and now mut level undefined lock I spend hundreds and hundreds on this game and this is what I gotta deal with it’s been over 3 weeks I can’t play h2h seasons at this point just gonna quit madden this is ridiculous I paid over 100 just to get most feared Marshall and now I can’t even play seasons  

I found out the problem. You have to complete your season on ps4 version then you will be able to play on ps5. It’s vice versa, when it says “start season” then you can play on ps5, not if it says “7 wins” or so.

Ive been finished mine weeks ago when I was morph locked I have no other season going on old gen so I don’t get my issue somehow I’m always getting these problems when I give ea more money then some YouTubers

I started a season on the demo of next gen I think so I had a friend go on his next gen and end the season for me but I still get the mut level undefined required. 

My H2H seasons did this as well and I fixed it with the explanation you provided. However I am getting the same message about house rules and cannot play them. Any solutions for that?

I don’t have my old console anymore though 

Same here bro 

I don't have my ps4 any more. Can I do anything to fix this?

I finished out my season yet i still can’t play on ps4 only ps5

I finished out my season yet i still can’t play on ps4 only ps5.

@KlayBomB 

Do you also have a Salary Cap season pending or Solo Battles game you've started? 

@EA_Blueberry 

 Hey great. Info so this works for mut h2h next gen correct??

@EA_Blueberry  Ok cool I’ll keep everyone updated 

I had the 10 hr free trial for the X/S version and played h2h season on that. My trial expired so I deleted the game, but I recently but the regular Xbox 1 version on Black Friday and it’s saying mut level undefined required. 

All they tell me is it's  under investigation  so they have no clue

I don't have a ps5 and am getting the mut level unrefined message on my PS4. Any assistance appreciated. 

Hey, @walter112265 

Do you have any strategy items in your strategy section?

Hey @EA_Blueberry I'm still getting that message. What should I do?

Never mind I figured it out. 

@EA_Blueberry 

I have Madden on the ps4 and ps5 so I just had to finish out the season on the ps4 in order to play online on the ps5.