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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: I keep getting kicked out of EA DURING ONLINE GAMES

Hi there, @MandelaNotNelson 

We're not aware of any issue currently so we should go through some connection troubleshooting. To start with, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

4 Replies

  • Aj646's avatar
    Aj646
    2 years ago

    It’s not a connection issue it’s the game this needs to be fixed. I’m up 19-14 and i get kicked out before half. I’m up 28-14 i get kicked out. 2 games which would’ve been a 5-1 season like come on now i miss playoffs and can’t move up for rewards. This gotta be fixed

  • TonyTankersley's avatar
    TonyTankersley
    2 years ago

    it seems that the community has brought this to your attention. Now you’re aware of a “problem”. This is such an ongoing issue that I’m considering deleting the game from my Xbox. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @TonyTankersley 

    If you'd like to go through some connection troubleshooting, let me know which Xbox console you're playing and if a wired or wireless connection is being used. Thank you.

  • cjboss720's avatar
    cjboss720
    2 years ago
    @EA_Aljo bro what are you talking about my buddy is playing a game that takes up way more internet and is running smoothly, but on my brand new PS5 I get kicked out at in the playoffs and only the playoffs include one Super Bowl for the past three runs

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