Re: Login credentials might have expired

Hey, @Kylo-Red88 

First, I'm sorry to hear about the unfortunate time you're having trying to play the game and get this fixed through our Support team. I imagine it's been increasingly frustrating, I know dealing with account stuff with other companies is never super fun. We are limited to what we can do on the forums for account security reasons, so I hope I'm able to clear up any confusion and help point you in the right direction to getting you into the digital gridiron. 

Invalid accounts can usually be fixed by a password reset. A common thing that happens to Madden players though is that they think they're resetting the password on the correct EA account that has their Gamertag/PSN ID attached but it's a 2nd EA account they accidentally created by accident due to being a long time Madden fan and creating their account a LONG time ago (hard to remember what email we used going way back in time). 

So in all, if you're not able to access your account you'll have to go through our account recovery process by visiting our Help site by going to this link: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account/

There is a way to verify whether you're on the correct account that has your PSN ID attached to it. Visit profile.EA.com and at the bottom under Connected Accounts you SHOULD see your PSN ID or Xbox Gamertag there. If not, that means it is on another account that you linked it up with a while back. 

We take account security very seriously. We must be able to verify the true owner of the account is attempting to regain access. Without enough clear information we may reserve the right to deny the request to protect the owner's account. We are not aiming to make this highly difficult and we understand that some players might not ever gain access due to insufficient information. Our Support team is on standby to help you when you're ready to get in touch again with us.