Hello @dathan_b,
I am sorry to hear that you have run into this situation.
Please contact our support via live chat or phone call and they can check what exactly can be done in this situation:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select 'Madden NFL 17'
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.
Let us know if you run into any issues with this.
- Kristi
