Forum Discussion

Re: Madden 19 PC doesn't launch after press "play" from origin.

I've been playing the game perfectly fine since the update and since launch i have 21 hours in. 
Yesterday and Today, i've tried launching the game but it does not launch, it tries to load origin goes to the background and then pops back up again with the game not launching. (the game does not even appear in task manager)  Still the same even after trying everything OP stated as well. 

This thread has got me thinking it might have something to do with the Nvidia GPUs. Specifically the Nvidia GTX 10xx series. Since everyone here claims to own a GTX 1080 and i personally am running a GTX 1060 with an Intel Core i7 2600 (It is not an SSE issue as many others have had a problem with on older hardware). Apparently it looks to be some issue or conflict from Origin or the Game having to do with the GPU.

User-based solutions and fixes don't seem to work and EA has to release a patch or a fix to alleviate this otherwise Madden 19 is unplayable...

17 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    I don’t know if this will work for everyone but it worked for me. 

    I was was told to create a new local user with admin rights and now the game works (only on the new admin account). Even though my old user account was admin. I don’t get it but it’s worth a try for anyone having this issue 

  • oxxoxor's avatar
    oxxoxor
    7 years ago

    This is not a viable solution.They probably suggested it since it creates and uses fresh user folders and configurations. Probably in your end there was a pre-existing conflict that was fixed. 
    I tried with a different local user account, running origin as admin, and it yet again didn't work. 

    As i've said before, even though the problem shows to be more general than i had at first assumed, it is in the most part not something we as users can fix, but a problem with the Madden 19 software on its own. 

    If you haven't noticed, no EA representative has replied to this thread and it is certainly the most concise out of everyone who states this particular issue.
    OP said that he had undergone the entire list of possible solutions. They have no answer to that, there is nothing they can do as of now.
    In other similar threads where only the problem is stated the EA Representative replies that either the user hardware is not good enough or that a clean boot has to be done, after this nothing more or just a reiteration of the same or similar. 

    Maybe instead of looking at our systems and asking if we have altered something on our machines that prevents the particular game to launch, they should look at their own software and at all the adjustments they have made during this small period of time and could possibly render Madden 19 unplayable for all of us.

    It seems that we all have this issue in the same timeframe. Updates on the games are not just made with the release of a bigger or smaller visible patch, as long as origin is online and the game is online anything can be altered by the developers. Things such as a faulty line of code or a script in either Origin or Madden 19 could be causing an issue such as this one. 

    Really hope a fix can be found soon. 

  • This is very annoying and frustrating. I havent even been able to open the game. Purchased it on Friday, downloaded it through the night and tried to play it yesterday (Saturday) but all I got was that brief black window.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    I agree, this issue is definitely a problem on EA’s end and they need to be aware of it. Unfortunately, right now the reps are blaming our hardware, which is just stupid because most of the people who have this problem had no problem playing pre-patch.

  • Same thing, nVidia GTX970M. Too bad everyone at EA is sleeping on Sunday, but hopefully there'll be a patch or something next week. ☹️

  • H_C101's avatar
    H_C101
    7 years ago

    I've never had to do this for a game.  Hahahahaha.  It's so odd that their response if half *, and that they truly have idea what is going on.  

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    GTX 980 here.

    Purchased and downloaded the game overnight, sat down to play this morning and I'm having the same problem as the OP.

    I get the "Cloud Sync" launching window, it looks like the game is about to load, and then it goes back to Origin.

    Haven't had an issue like this with a game in years, very disappointed.

  • H_C101's avatar
    H_C101
    7 years ago

    That perfectly describes what i am experiencing as well.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    I've tried all of the suggested solutions above with no success.

  • I guess I'll be trying to get a refund... Still have not played a single minute since I bought and downloaded the game.. 

    Getting stupid now.

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    Same issue. i7, GTX 970, 16gb ram. Ran ultra settings without issues before the update.

    EA, you need to achnowledge this issue, make a statement regarding it, and keep us updated. You need to support your customers while we are patiently waiting for you to fix this issue. We should not have to hunt down forum posts in hopes for finding updated information.

  • oxxoxor's avatar
    oxxoxor
    7 years ago

    **UPDATE** 

    Guys i found a bypass that finally solves the issue!  All thanks to @pinkvisual25 who in this thread: https://answers.ea.com/t5/Technical-Issues/Madden-NFL-19-keeps-crashing-to-desktop-with-no-error/td-p/6953596/page/10 stumbled upon a solution.

    *EDIT* @HazyHexagon123 Possibly this could be the solution without the need to install Bitdefender, it might be possible that the Temp folder for Madden 19 was the problem all along and since BitDefender cleans up everything that one also gets deleted and therefore the issue is solved. Nice Find. -

    It certainly sounded very unorthodox but i was surprised to do it and find out it did - in fact - work.

    By running Bitdefender Antivirus and using the Quick Optimize Feature it has ( Basically a more sophisticated version of CCleaner with better functionality ) Madden 19 is finally Launching from Origin as it should and as it did for me before. IT DOES NOT CRASH ANYMORE, IT WORKS and i checked it more than once even after a couple of reboots.

    Before going into details, the Bitdefender Antivirus Software that you have to use is the PAID one NOT THE FREE version.

    The quick optimizer tool is not present in the free version. If you don't own it and you haven't used the 30 day trial before you can succesfully opt-in for a free 30 day trial by signing in and therefore being able to use the tool in its full version.

    Don't worry about uninstalling the program later and losing all progress since it is merely an optimization / cleanup process that does not retain any files or information to require the presence of the program. I myself ran the trial version in order to test out the tool and upon finding that it works i was ecstatic. But since i didn't want any extra software like Bitdefender to clutter my pc i uninstalled it right after and everything was alright. 

    Now onto the technical explanation of what actually Bitdefenders Quick Optimizer does that any other manual solution cannot fix:

    First of all, as i've said before it works like CCleaner but considerably better when it comes to detecting Registry Faults and Dumps, Obsolete Files and Links as well as Temporary or Cluttering Caches of Windows and all other essential software ( Nvidia, Origin etc.).

    The problem could be summed up as follows. Upon pressing play on the Origin Game Library, a brief launch process seemed to go through but then Origin popped back up as if nothing had happened. Madden 19.exe didn't appear at all on the task manager, simply Origin heightened its Load and then quickly died down again.
    As i am assuming it was Origins Launcher + DRM Software that blocked Madden 19 from launching. Apparently some sort of Cache, Registry Entry or Leftover / Conflicting Code was interfering and was not enabling the Authorization Process to go through. 

    This is important mostly for EA Developers since using a 3rd Party Software to bypass this issue is unacceptable and an official fix or announcement should come. I hope that the developers might see this and actually come a step closer to fix the particular interference or interferences.

    Many people have encountered this problem and apparently it comes out as a general problem not localized on specific devices or hardware.

    EA most certainly should check their Code, their Anti Piracy Software as well as Origin and make sure that all conflicts either with Windows, with their own or external Software are cleaned up / discovered so as to not happen again and to most certainly NOT require 3rd party software in the form of Bitdefender to be required to bring forth a fix. Bitdefender provides detailed info on what was deleted / fixed with the Quick Optimization Cleanup and if anybody is eager he could try to find the Solution there. I was unfortunately too hasty to do it at the moment since i didn't know if it would work and simply glanced it over, but most certainly the info can be found there.

    Thanks everyone for participating in this and other threads. Please if you can, try the above solution if you can and report back so we can come to a conclusion.


  • I honestly just stumbled on it. I couldn’t believe it either but I had to share as soon as it fixed the problem. 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    The game is not launching for me either.  I've tried everything in this thread to no avail.  Very, very frustrated.