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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Madden 20 keeps crashing

@Facetimeking  @Dadrow  @ugaboi724 

Is the game still crashing on you? If you're looking for us to troubleshoot this with you please let us know which platform you play on and what game mode(s) it's crashing in. If you've done some basic troubleshooting like reinstalling or power cycling the console let us know which will help us narrow down the cause.

The more info the better! If we see others reporting a specific crash error or details on where it's exactly happening when playing, it helps our QA teams narrow down the root cause. 

Thanks for the heads up and hopefully it's cleared up for you all by now. Keep us updated!

8 Replies

  • MightyDonut88's avatar
    MightyDonut88
    6 years ago

    My game is crashing as well. It was working fine for the first few hours after I bought it from origins game launcher on windows 10 pc. I tried to play mut for the first time and it froze, I waited for half and hour, nothing. When it freezes like this I cant get my computer to close the program. I tried alt tabbing out and still nothing. I have to shut off the pc and restart it for it to go away. After that time now I can load madden to the home menu, go into setting or roster management, but if I try to go into any game modes it freezes again. I uninstalled madden, deleted all failed, reinstalled and it's still happenin . 

  • APBT82's avatar
    APBT82
    6 years ago

    DxDiag HAHA, I am running an I9 9900k with a Gtx 1070 and this game still crashes and I get a loss. (Online ranked) EA is trash...

  • APBT82 Also its funny that EA calls me a newbie, been pc gaming since 1992 and played since the first Madden..
  • @APBT82 I also have the latest Drivers.......... I have over 700 pc games this is the only one that crashes.......
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @APBT82 

    Nice rig. Even the nicest PCs aren't immune to occasional crashes or performance issues though. Some programs installed to them or devices plugged in could cause compatibility issues with our games or Origin. Would you be able to attach a DxDiag for us if you're interested in troubleshooting? 

  • Widowmaker_72's avatar
    Widowmaker_72
    5 years ago

    Downloaded Madden 20 to my pc. try to play, it loads up and then just freezes. I have attached DxDiag. Any help would be greatly appreciated