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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Madden 22 crashing

@joefootball16 

This might be due to two personas of the same platform on your EA account. One will have to be removed and linked to a new EA account.

To check:

  1. Visit profile.ea.com
  2. Under Connections tab, verify you see your PSN ID/Xbox Gamertag. Not seeing it? You are logged into the incorrect account. 
  3. If you see more than 1 Xbox or PSN ID each, you will need to remove one and log into any EA game with the removed ID to prompt account creation for that ID. 
  4. YOU WILL LOSE PROGRESS FOR THAT UNLINKED GAMERTAG/PSN ID. Visit here for full information on what you lose, including info on Battle Pass for Apex Legends.
  5. It is important you link up the Gamertag/PSN ID you removed to a new EA account or else this error can still occur. 

If you are unable to locate the email address you have for the EA account your Gamertag/PSN ID is linked to, please contact our Support team below for account recovery.

Live-Support

https://help.ea.com/en/contact-us/

2 Replies

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  • joefootball16's avatar
    joefootball16
    4 years ago

    You nailed it. How do I remove one? It’s an ancient account I haven’t used in over 10 years

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @joefootball16 

    If the option does not show up for you next to the name, please contact our Support team below. Keep in mind that by removing it alone won't address it. You will need to then log into the game with that Gamertag in order to sync it up with a new EA account to complete the fix. If you do not have access to that Gamertag, I recommend contacting Xbox/PlayStation Support to see if you can recover the account before going through with that process.

    Live-Support

    https://help.ea.com/en/contact-us/

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