Just found out that it crashes both players in the match. Friend of mine bought a brand new series x a couple of weeks ago. We loaded into an unranked match and it sent both of us to the dashboard in the second half at the same exact time. Clearly it’s EA
EA Staff (Retired)Hey Everyone,
Thanks for letting us know about the crashing issue when using a PS5 or Xbox Series X|S. I wanted to give a quick update, we've seen various reports since the launch some of these issues should now be resolved.
If you continue seeing crashing try going through the following first.
Xbox:
Playstation:
If you continue seeing issues let us know, and if possible provide the following information.
Platform(Include which Generation):
PSN ID or Xbox GT:
Type of Network being used:
Date/time issue occurred:
Are you getting an error message?
What were you doing when it happened?
What was the last action you completed before it happened?
How often does the bug occur?
Steps: How can we find the bug ourselves?
Also, include any troubleshooting, Screenshots/Clips you might have:
Thanks!
Did all the above and still crashing every session.
The problem will never be fixed as long as they believe it’s a PlayStation/Xbox issue
Still freezing before crashing to the dashboard. Did all the above and it still does this.
@EA_Illium Unsurprisingly, I still have issues after following those steps. Still fail to launch the game. It takes me literally over 100 launch attempts to get it to work.
Platform(Include which Generation): Xbox Series X
PSN ID or Xbox GT: OneShot1Kill913
Type of Network being used: Wired Ethernet
Date/time issue occurred: Every day since launch
Are you getting an error message? Xbox Error code 0x87e50007 or 0x87e50031
What were you doing when it happened? Trying to launch the game
What was the last action you completed before it happened? clicking the A button to launch the game
How often does the bug occur? Every single time for literally hundreds of attempts
Steps: How can we find the bug ourselves? IDK
Also, include any troubleshooting, Screenshots/Clips you might have:
Wild I could spend $100 to preorder the game and then over $200 more on points to still not be able to properly LAUNCH the game 2 weeks after release.
EA Staff (Retired)Hi Everyone,
We did have one player find a workaround to crashing here, by making sure they only had one persona of each platform tied to their EA account.
If you're seeing crashes or error message pop up, you can check at profile.ea.com if you only have one if not can you try removing any additional ones and connecting them to their own EA accounts then see if your main account continues to have issues.
Please keep in mind that removing the additional accounts will remove progress from them. For more information check out our help articles on linking and unlinking,
Cheers!
@EA_Illium wrote:Hi Everyone,
We did have one player find a workaround to crashing here, by making sure they only had one persona of each platform tied to their EA account.
If you're seeing crashes or error message pop up, you can check at profile.ea.com if you only have one if not can you try removing any additional ones and connecting them to their own EA accounts then see if your main account continues to have issues.
Please keep in mind that removing the additional accounts will remove progress from them. For more information check out our help articles on linking and unlinking,
Cheers!
I see two PlayStation accounts on mine, but there is not a “unlink” option for either.
So you're telling me that to play Madden 23, I will have to unlink my Steam account, which I have used to play Apex Legends, lose all my progress and skins that I bought there, for this to POTENTIALLY solve your games crashing/login/launch issues?
Idk call me crazy but I think this should probably be solved by you guys because no other games have these kinds of issues and I'm not throwing away all my progress and money spent on a different game for a solution that might not work
Apex has never had an issue with my multiple accounts linked to my EA account. Maybe Madden's developers should figure out a solution if that is the problem because I cannot fathom how using EA's own account linking features should force me to wipe my progress in order to play one of their games.
Platform(Include which Generation):Xbox Series X
PSN ID or Xbox GT:Brizzy606
Type of Network being used:Ethernet
Date/time issue occurred:Since Madden 22
Are you getting an error message? No app just crashes to home screen
What were you doing when it happened?trying to play a game
What was the last action you completed before it happened? Game crashed minutes into any game mode
How often does the bug occur? Every session
Steps: How can we find the bug ourselves? Try playing on a Xbox Series X
Also, include any troubleshooting, Screenshots/Clips you might have: Have tried every step listed with the same outcome
Platform(Include which Generation): PlayStation 5 Disk version
PSN ID or Xbox GT:HBTFDawgs
Type of Network being used: Wireless
Date/time issue occurred:Since first game of Madden 22
Are you getting an error message? It will remain frozen, audio will be active and PS5 OS functional, but once you exit the app, it will say CE-108255
What were you doing when it happened?Entering any form of actual gameplay (only happens on PS5 version)
What was the last action you completed before it happened? Menus, settings, etc. work fine, but as soon as you try to enter gameplay it freezes
How often does the bug occur? Every session
Steps: How can we find the bug ourselves? Playing PS5 madden version. You won’t get through the All madden prelude game. Won’t even make it to kickoff
Also, include any troubleshooting, Screenshots/Clips you might have: I have done every trouble shooting step listed over the course of two years. This 1000% has to do with my EA account.
@EA_Illium dome tried all these steps and game still freezes. Are you guys going to do something about the damn issue?!!! We’re asking for help and you guys aren’t coming up with a solution for a lot of players.
I can tell you that none of what suggested works. I can't even get to the start menu. I found a work around for the Series X to get me to the start menu and play a few games before it crashes again. If you have a Series X, while its loading after you press any button, don't quit and just start different game that you have. Once the other game has started, go back to Madden and it will show quick resume. It will tell you that lost connection to to Xbox Live and the EA servers. It will then finishing loading to the main screen. When you're there sign in to the EA servers using the RT and you should be able to get a few games in before the dam thing dies again. Then you have to repeat the process (so play quick if you're playing alone). If you're playing online you're * out of luck unles EA stops blaming the systems and fixes a bug that is clearing in the game. It can not be a system problem that you can fix if its happening to so many ppl and on different consoles. When that happens its not your console its the damn game.
