EA Staff (Retired)Hi @4e5ae69e985f4b7f To confirm I believe this is indicated the @gmail you are entering is already on another account.
We may need to reach out to our support to take a look into your account information and help us make sure everything is up to date.
Thanks!
yes i dont have access to the @outlook account my Xbox gamertag is affiliated with. If i can have @gmail account be the main EA account, that would be great. Any type of solution. The game has been unplayable for a week. I have submitted a ticket for a refund thru xbox. Just waiting on there response.
EA Staff (Retired)The verification code never makes it to my email so that I can verify the account. And the on phone support is useless.
EA Staff (Retired)Hey @4e5ae69e985f4b7f Apologies for the delayed response, you can use the links in my above post. You can also find them below selecting the one you want depending on how you would like to reach out to our support.
Thanks!
