Community ManagerIf you were previously able to play but started to have an issue after the recent update then please temporarily disable your antivirus, Windows Defender or any other security software.
Once that is done, delete the Madden 19 Temp folder as detailed here:
Let us know your status at that point.
I have 11 days left on subscription for origin access premier.
I waited all of this time before requesting refund expecting for you guys to have a solution.
Now i get denied because it is "out of refund window" having NEVER played the game and still having 11 DAYS left.
Whoever reads this stop buying from this company even the government is looking into pack odds.
From the most reputable sports gaming company to sketchy overseas scammers. SMH.
The person i chatted with literally said The resolution to the money that had already been taken was me having enough time to cancel the sub so that no more money was charged. REALLY EA -_-.
I bought Origin Premier Subscription to play Madden 19 but I couldn't get the game to run properly because of this issue. I've got an AMD Phenom II x6 1045T. I can play every other game released in 2018. I spent all day trying to get the game to run properly and finally was able to load into a game using the SSE emulation trick in that Resident Evil 7 video floating around, but the game ran far too slow to be playable. Otherwise it would crash to desktop after the loading screen. I was able to get a refund the next day.
During my chat with EA support the person said "So how's the weather?" And I'm like really? I'm not interested in talking about the weather I'm interested in talking about what your billion dollar company is going to do to fix this problem. We've waited 10 years to play Madden on PC. They told me I need to update my processor, yet people with better processors can't play the game because of SSE instruction.
There's a number of other Denuvo protected games that were able to patch the problem, so don't tell us you can't. I'm guessing this could be a problem with FIFA 19 and Battlefield 5 when they come out. Until the problem is addressed I'm not going to waste my time/money on any EA games or subscriptions.
What's really sad is when the game is cracked all the freeloaders will be able to run the game with no problem.
DxDiag attached
I'll be honest...
This response is a really disappointing response.
I waited for 8 years to play this game and AFTER purchasing it I find out that my perfectly fine AMD cpu "cant run" it. Reading thread after thread pretty much EVERYONE has determined the issue is on EAs side.
Frankly, this doesn't surprise me. I've been avoiding EA games like the plague for a long time now. The customer CARE side is so far below the LOW BAR STANDARD for publishers these days that I wont touch them... but... along comes a chance to play Madden again.... DUH I'M BUYING!!!!
Well, great. Can't effing play. Because they can't/won't code. I feel really sorry for EA Barry. The guy is just the messenger. But he ends up being the messenger of disaster...
@EA_Barry. You're better than this. You DESERVE better than this. Find a new company to work for so you don't have to drink yourself to sleep at night knowing that the company you work for has no intention of supporting it's customers and putting in ACTUAL effort to resolve issues that A and AA games fix within a week.
I'm not offering any of my specs or dxdiags. It seems damn pointless. I really was hoping this company had put more effort into this game than in every other EA game the last 10 years... (I'm an effing naive idiot...) @EA_Barry... I just want to play this damn game without having to spend POINTLESS money to upgrade a system that ISN'T EVEN GUARANTEED to play the game...
@EA_Barry I'd like your managers' contact information. And his managers' contact information. Add to that the board of directors' contact information. STAT.
@EA_Barry I tried disabling anti-virus, and following the hazyhex fix and I am still not able to launch the program.
